The BMC ITSM suite comes with embedded ITIL best practices and workflows delivered out of the box to optimise IT service support across the following four areas:
Service Desk Management— Standardise, consolidate, and simplify help desk operations with embedded ITIL best practices in both Incident and Problem management.
Service Catalog and Request Management — Deliver a catalog of IT services to streamline requests and increase call deflection, enabling self service for a requester.
IT Asset Management — Manage cost, improve utilisation, and comply with compliance and usage policies with detailed software license management.
Change and Release Management — Plan and manage all IT related changes according to ITIL best practices, while also enforcing policies and integrating to provisioning.
The ITIL processes supported by the fully integrated ITSM suite are:
▪ Asset Management
▪ Configuration Management
▪ Change Management
▪ Incident Management
▪ Knowledge Management
▪ Problem Management
▪ Release Management
▪ Service Request Management
Grove ITSM have worked extensively with the BMC ITSM suite of applications and have a proven track record of implementing the BMC ITSM suite for the first time customer to customising or upgrading your existing BMC Remedy platform.